Refund policy

REFUND POLICY

At INVEUN, your satisfaction is important to us. We want you to feel confident ordering from us, and we're here to help if something isn't right with your order.

Damaged, Defective, or Incorrect Items

If your INVEUN VEIL arrives damaged, defective, or different from what you ordered, please contact us within 14 days of delivery at infoinveun@gmail.com.

To help us resolve the issue as quickly as possible, please include:

- Your order number
- A photo of the item or a brief description of the issue

Once we receive your request, our team will review it and work with you to resolve the issue as quickly as possible. If your claim is approved, you will receive a full refund at no additional cost.

In most cases, you will not need to return the original item unless we specifically ask you to do so.

Our Priority

Your satisfaction matters to us. If there is an issue with your order, please reach out to us and give us the opportunity to make it right.

Non-Eligible Claims

Refund requests may not be approved when:

- The item was damaged through misuse or improper handling.
- The request is submitted more than 14 days after delivery.
- The request is solely due to a change of mind or no longer wanting the item.

We're Here to Help

For any questions or concerns about your order, contact us at:

infoinveun@gmail.com

Please include your order number and any photos or details that can help us understand the issue.